Syntex Professional Services Organization provides the experience and solution knowledge to maximize your Enterprise Risk Management investment. Our team of professionals offers cost-effective services designed to help our customers quickly leverage ERM best practices. Syntex offers the following services to supplement the award-winning IMPACT Enterprise® ERM solution:
Implementation Services
Training Services
Application Support Services
Technical Support Services
Each of these services is designed to maximize the solution’s effectiveness. We have learned that IMPACT Enterprise® ERM implementations deliver the maximum results (i.e. the greatest loss reductions) when:
- IMPACT Enterprise is implemented by an experienced project team that adheres to a proven methodology and has the support and commitment from senior leadership.
- IMPACT Enterprise is configured to reflect an organization's ERM objectives, procedures, and level of business process and cultural maturity.
- The organization augments the IMPACT Enterprise implementation with a “no-blame” culture, proactive programs, risk-driven processes, and other advancements towards ERM maturity.
- The leaders responsible for prevention initiatives (e.g., maintenance, engineering, training, risk analysis, behavioral programs, audits and inspections, etc.) embrace an ERM solution as a priority in their organization.
Implementation & Deployment
Syntex brings its proven project methodology to each engagement it enters, to ensure each application is implemented and deployed effectively. A four-stage process is utilized for the implementation and deployment of each of the IMPACT products.
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Training Services
Whether you’re a System Administrator or User of an IMPACT Product,
you have specific training requirements, necessary to further knowledge
of your specific application and derive its maximum value for your organization.
We offer an extensive list of classes and training materials.
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Application Support Services
Syntex can help customers manage their Live IMPACT solution. As organizations grow and mature, your IMPACT solution has the capability to grow with you. Our Professional Services team can provide the consulting support to help manage system change requests.
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Technical Support Services
To ensure your success, Syntex provides comprehensive Technical Support
Services for its products as well as for custom applications. Syntex
Professional Services organization is staffed with individuals who have
extensive expertise in management system support and expansive knowledge
of our IMPACT product line. We can provide technical support for your
solution including data migration, data conversion, interfaces, report
development, and configuration support.
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